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Small-Group Intractable Conflict Threat
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BI Article
Sharp vs. Fuzzy Feedback --- The Distinction That Explains Why Society Can Be Both Astonishingly Smart and Incredibly Stupid
We are good at understanding and responding to sharp feedback, but not nearly as good at seeing and responding to fuzzy feedback, which is the source of many serious mistakes.
Colleague Activities
The problem with conflict is that we see conflict as a problem
When people view conflict as fundamentally bad or threatening, it triggers a stress response. That impairs rational thinking. As a result, individuals become defensive or avoidant, often making worse decisions overal
Colleague Activities
Conflict, crisis, consumption: What’s eating our nation?
In states of "high conflict," Amanda Ripley exaplins, people “start to make a lot of mistakes… we make a lot of mistakes, and eventually, we start to destroy the thing we went into the fight to protect”
News and Opinion
Even Good People Make Bad Decisions
News and Opinion
It's a Common Workplace Problem: Things Get Heated. Now What?
Examining the fallout between Elon Musk and President Trump, this article shows how heated conflicts can derail sound decision making. It emphasizes the pitfalls of reacting impulsively and the importance of cooling off before responding.